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COVID19: INFORMATION

COVID19: INFORMATION2020-09-30T15:09:49+01:00

VISITOR UPDATE

NHS COVID-19 APP –

The new NHS Track and Trace app launches on Thursday 24th September allowing you to track where you have been visiting. We ask all visitors to scan our unique QR code when they visit to check in.

Face Coverings-

It is mandatory to wear a face covering over your nose and mouth, in indoor spaces. Please ensure you bring a face covering with you. Unless you are under the age of 11, or declare that you have a government listed exemption. You may be refused admission if you attempt to visit Nickelodeon Adventure without a face covering and don’t declare an exemption. You may also be asked to leave, if your face covering is removed during your visit.

Some exemptions apply which can be found detailed here 

Rule of 6

Following the most recent government guidelines, groups of more than 6 visitors will not be permitted to enter the attraction, unless all 6 are from the same household. If a group arrives as more than 6 people, we will allow entry for the first 6, any additional will be able to enter 2.5 hours later once the first group’s visit has finished. This may result in any additional people being moved to an alternative day, depending on our availability. In line with the new laws introduced on the 14th September, groups of more than 6 found within the premises, will be asked to leave. Children under 90cm are included in the group of 6, you will still need to collect their ticket from the admissions desk upon arrival.

From Monday 24th August our soft play and climbing tunnels will re-open. We ask parents to watch their children in this space, and ensure our safety measures are met. Capacity in these areas are limited, and we ask visitors to respect others and follow our time limits when inside.

Slime Café

Our Slime Café is open with restrictions, limited menu, and reduced capacity. Food and drink purchased from the Slime Café MUST be consumed at a table. Visitors are not permitted to take any food or drink into the attraction, this includes children’s slush yards.

WE ARE OPEN

After 19 weeks of closure, Nickelodeon Adventure Lakeside re-opened its doors on Thursday 30th July.

Visitor numbers will be limited each day, and we will be staggering arrival times to ensure social distancing is met at all times. All visitors including members will need to book their visit in advance. There will be clear instructions on our website how to do this. Tickets and reservations will be available very soon!

We need to let you know about a few health and safety changes now in place, to ensure the visit is safe for both visitors and staff.

We will keep you posted on exactly what is happening across our social media channels and here on our website.

During your visit –

We have been working hard behind the scenes to make sure that the attraction is covid-secure, but this does not stop your fun!

Whilst inside, we ask you to keep to our social distancing markers, and follow our ride rules. From 24.08.20 all attractions will be open as well as our popular Character Meet and Greets. We have reduced the capacity on SpongeBob’s Boating School Blast, and ask parents to ensure a safe distance is kept between the boats. Our 4D Cinema will also be operating at a reduced capacity. The water and air blast effects in the cinema have been switched off for your safety.

Our Slime Café is open with restrictions, limited menu, and reduced capacity. We are only accepting card payments, throughout the attraction.

Customer toilets are open, however we are limiting the number of visitors inside.

We would like to thank you in advance for your patience and understanding at this time, as we all work together to adapt a new way of visiting. We’ll have plenty of staff on hand to answer any questions, reassure any worries and to help you to adapt to our changes.

 

To help you keep a safe distance from others, we’ve introduced social distancing markers throughout the attraction.

It is mandatory to wear a face covering over your nose and mouth, in indoor spaces. Please ensure you bring a face covering with you. Unless you are under the age of 11, or declare that you have a government listed exemption.

We have over 30 hand sanitising stations location throughout the attraction, in addition to hand washing facilities. We encourage visitors to use these regularly.

We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the attraction.

What we’re doing and what we’re asking you to do

What we’re doing

To facilitate the re-opening of  Nickelodeon Adventure Lakeside we have implemented enhanced health and safety measures and followed Government advice for the safety of our staff and guests including conducting a full Covid Secure Risk Assessment.

We are limiting the number of people who can visit so that we can safely manage people and enabling social distancing between visitors, and between visitors and staff.

For a full list of the measures please see our website or ask any member of our staff.

However there remains an inherent risk of exposure to Covid19 in any public place where people are present which cannot be entirely eliminated.  Covid19 is a contagious disease that can lead to severe illness and death. Consequently, it is imperative that all those visiting Nickelodeon Adventure behave responsibly and respect the measures that we have put in place. Please do not visit Nickelodeon Adventure if you are experiencing symptoms of Covid19 or have any underlying health conditions or are otherwise vulnerable in any way that may put you at risk.

In the absence of any negligence or breach of duty by us, visiting Nickelodeon Adventure is entirely at your risk.

Please help us to keep each other healthy.

 For further information please see our Covid19 guidance available on our website or ask any member of our staff for assistance.

You can read our full legal statement here.

Queue Control
We have introduced manned queuing systems to ensure social distancing can be maintained in our main entrance, rides, interactives, toilets, catering outlets and our gift shop.

Rides
Some of our rides will now operate at a reduced capacity. Loading and unloading of the rides may take longer than usual as we respect social distancing. All rides are sanitised between each use. Ride queues may be longer because of this.

One-way Routes
Some areas inside the attraction may consist of one-way routes. There will be clear signage to show this.

Soft Play and Climbing Tunnels
From Monday 24th August our soft play and climbing tunnels will re-open. Capacity in these areas are limited, and we ask visitors to respect others and follow our time limits when inside.

Frontline Staff
To protect our visitors and staff, screens have been installed at all our tills and serving locations. Staff will be wearing face masks, and PPE where appropriate.

Cleaning
We have enhanced cleaning and disinfecting schedules across the park, including toilets, high touch areas, and hand rails.

What we’re asking of you

Wash your hands, and keep the barnacles away!
We have over 30 hand sanitising stations throughout the attraction, in addition to hand-wash facilities, to encourage regular hand washing.

Keep your distance
To help you keep a safe distance from others, we’ve introduced social distancing markers throughout the attraction.

Card Payments
All payments will be card only.

Know when to stay away
We are respectfully asking visitors who are showing symptoms of Covid-19 not to visit the attraction.

Pushchairs
To maintain a safe environment, we ask that pushchairs are kept with you at all times.

FAQs – Tickets & Booking

How do I book?

You can book a ticket on our website. You will need to book both a day of visit and an arrival time slot. Arrival time slots will be at 30 minute intervals starting at 10am and ending at 3.30pm to allow a reduced amount of visitors entering the attraction at any one time. You must arrive at the attraction in your 30 minute arrival time slot to guarantee entry. Our reservation system will show you which arrival time slots are available for the selected day of your visit. The arrival slot is 30 minutes long. However the visit slot is 2.5 hours long from commencement of arrival slot.

How many tickets can I book?

You may book a maximum of 6 tickets for one arrival slot.

I’m a member, do I need to book?

We are limiting the number of visitors in the attraction at any one time to ensure we can all maintain a safe distance. For this reason and to guarantee entry, all visitors and members will need to book online.

Do I need to book for someone under 90cm?

You do not need to book a ticket or space for a child under 90cm. 

I’ve lost my Membership card, how do I book?

If you get in touch with us soon we can look up your Membership and let you have your number ready to book. You will then need to pop into our admissions desk to collect a replacement card before you can enter the attraction.

I’m a 2020 Member, will my membership be extended?

All 2020 Memberships have been automatically extended and will now expire on 31/5/2021 (you will not be issued a new card). Renewals will be on sale as usual and there will be an optional discount to reflect the period of closure for those wishing to renew.

When will Memberships be back on sale??

We have currently suspended sales of new 2020 Memberships, due to a reduced administration capacity. We hope to start selling 2021 Memberships at the end of the Summer.

Are Character meet and greets taking place?

Character meet and greets will be taking place at different times throughout the day, however they will work slightly differently to how we are used to. Meet and Greets will take place inside one of our party rooms at a distance. 

 

FAQs – About your visit

What to do on arrival?

You will need to bring your valid ticket and arrival time slot reservation with you ready to show our staff. A digital version is preferred. You will not be able to gain access to the attraction without both these.

Can I come in and out, can I stay all day?

In order to maintain social distancing your ticket allows you one visit of a maximum of two and a half hours from the commencement of your arrival timeslot. So if you book the 10am to 10.30am arrival slot you will need to finish your visit by 12.30pm regardless of whether you arrive at 10am or 10.30am. This will ensure we maintain our reduced capacity numbers.

Will the toilets be open?

Our toilets will be open as normal. However, we are limiting the number of people that can be in a space at any one time, there will be a member of the team stationed outside to ensure we don’t exceed numbers.

Do I have to wear a facemask?

After the latest government guidelines, face coverings are required inside, therefore visitors will need to wear a face covering if they wish to visit Nickelodeon Adventure. Our staff will be wearing face masks at all times. Please ensure you bring a face covering with you. Unless you are under the age of 11, or declare that you have a government listed exemption. You may be refused admission if you attempt to visit the aquarium without a face covering and don’t declare an exemption

Some exemptions apply which can be found detailed here 
Will food and drink be available?

Our Slime cafe will be open, however will only be offering a reduced menu. There will be a selection of drinks, snacks, ice creams and hot food available.

Will the shop be open?

The Gift Shop will be open, but with a limited capacity to allow for social distancing. It will only be open to those exiting the attraction and at peak times there may be a queue to enter. After the latest government guidelines, face coverings are required inside retail spaces, therefore visitors will need to wear a face covering if they wish to visit our store

What safety measures are in place regarding Covid-19?

You can find out about all of our measures throughout this page, however in summary –
• Enhanced cleaning and disinfecting routines throughout the park
• Appropriate PPE has been provided for staff where required
• Perspex screens have been installed on all counters and at till points
• We have over 30 hand sanitising stations throughout the attraction
• Social distancing markers are in place
• One way routes have been enforced in some areas.
• The Climbing tubes Teenage Mutant Ninja Turtles and Rugrats play areas have been closed.
• The 4D cinema and boating school will have a reduced capacity.
• The Slime cafe will be open with a reduced capacity, with enhanced cleaning measures in place
• All of our staff have been trained in our new policies and protocols and the way we work in many departments has been adapted.
We are following UK Government guidelines and may be amending these measures as and when the guidelines change.

 

BOOKINGS AVAILABLE NOW!

If you’ve read through the details above and would like to book your visit, you can do so using the options below. Just pick the one that applies to you and you’ll be directed to our booking system.

 

 

          

 

We’ll keep you posted on exactly what’s happening across our social media and on our website!